Shared inbox
Assign conversations, leave private notes and respond with context. Live updates keep teammates informed while you finish your reply.
appcomm.YOUR BUSINESS. YOUR WHATSAPP. YOUR TEAM.
Give your team shared answers, knowledge-assisted replies and follow-ups that stop when customers respond. Keep your WhatsApp conversations and campaigns together.
WHATSAPP, WITH YOUR WHOLE TEAMPick up where
Pick up where
the conversation left off.
Keep customer messages, private notes and your team in one place. Assign the next reply without losing the history.
See what you can doAssisted onboarding · Prepaid USD credits
appcomm.Shared inbox Rudo M.Customer enquiry
OpenHello! Could you share the information we discussed?
Private note · Tinashe
Details are ready. I’ll take it from here.
Details are ready. I’ll take it from here.
Of course. I’ve attached everything you need.
Delivered Write a reply…
REPLIES, KNOWLEDGE & FOLLOW-UPSReply, assign and
Reply, assign and
follow up.
Give your team the context, shared answers and next steps to keep customer conversations moving.
Answers from your knowledge
Give your assistant approved business information. Use Draft mode to review suggested replies and their sources before sending, or take over a conversation yourself.
Follow-ups that know when to stop
Review the timing and maximum USD cost before starting a sequence. A customer or team reply stops the remaining messages automatically.
Saved replies for your team
Keep reusable answers in a shared library. Find the right reply, insert it into the composer and personalise it for the customer before sending.
Campaigns and templates
Create approved templates and review your audience, permissions and sending schedule before a campaign goes out.
Business numbers
Link a business number through Meta authorisation, or request help sourcing one. Ownership, access and service status stay clear.
NUMBER SETUPConnect your
Connect your
business number.
Bring your own number or let us help you source one. Appcomm verifies provider access before the connection becomes available for sending.
Start onboarding- 1
Create your workspace
Set your business country and timezone, then invite the people who need access.
- 2
Connect or request a number
Authorise through Meta or request help connecting a number. Every number uses our published global prices.
- 3
Activate and start a conversation
Verify the connection and fund your wallet. Number service is billed automatically. Send to customers with recorded permission.
PRICINGPrepaid credits
Prepaid credits
and number fees.
See public number fees and message rates before you start. One global number price applies to every workspace.
View prices & estimate costsNumber service Delivered messages Pay online Create your workspace
One-time setup and monthly service use the published global prices. Fees are deducted automatically from available credits.
Appcomm’s USD selling rate depends on destination and message category. Funds are reserved before dispatch and charged on delivery.
Top up securely in your workspace. Your balance updates automatically after payment is verified.
QUESTIONS
Before you begin.
Can I use my existing number?
Yes, subject to Meta eligibility and verified access to the business account. The connection process checks the granted assets and number readiness. Existing WhatsApp usage may require a supported migration or coexistence arrangement.
Can Appcomm help me get a number?
Connect your own number or claim an available Appcomm-supplied number. The same public setup and monthly prices apply to every number, automatically deducted from your USD credits.
How do prepaid credits work?
Top up your USD credits online from your workspace. Credits become available automatically after payment is verified. Sending reserves the published Appcomm price and charges it on delivery. These selling prices are separate from Meta provider costs.
What happens if my credits run out?
Outbound sending pauses. You retain access to incoming messages and billing. Top up to resume eligible campaigns; expired number service renews from successful payment without backcharging missed inactive months.
Does everyone see the same information?
Workspace roles separate daily operations from finance. Owners manage access, agents work in conversations, and finance members handle billing without access to message content.
Will the assistant send messages for me?
You choose the assistant mode for each number: Off, Draft or Auto. Draft mode prepares replies for your team to review and edit before sending. Auto mode can send eligible replies. Use Take over in the inbox to pause conversation automation while a person handles the chat; resume it explicitly when ready.
What stops a follow-up sequence?
A customer reply, a manual team reply, a resolved conversation, an opt-out or cancellation stops the remaining messages. Private team notes do not stop a sequence. Timing, permissions, available USD credits and sending rules are checked before dispatch.
Does Appcomm support calls?
Appcomm supports WhatsApp voice calls in both directions: answer incoming calls with mute and end controls, start outgoing calls from Inbox or Calls, and follow up on missed calls. Calling must be enabled for an eligible business number, outgoing calls need the contact’s call permission, and the calling browser needs microphone access. Video calls are not included.
GET STARTED
Get started